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Privacy Policy – Velto

This Privacy Policy explains how Velto collects, uses, and protects your information when you use our online food ordering platform for takeaway and dine-in services. By using our website or mobile app, you agree to the practices described below.

1. Information We Collect

  • Name, phone number, and email address
  • Delivery / dine-in booking details
  • Order history and preferences
  • Payment transaction details (via secure gateways)
  • Device and browser information

2. How We Use Your Information

  • To process takeaway and dine-in orders
  • To confirm bookings and send order updates
  • To improve platform performance
  • To provide customer support
  • To send offers and promotional messages (optional)

3. Sharing of Information

We share necessary order details with partnered restaurants to fulfill your orders. We do not sell your personal data to third parties.

  • Restaurant partners (order fulfillment)
  • Payment gateways (secure transactions)
  • Legal authorities if required by law

4. Payment Security

All payments are processed through secure third-party payment providers. Velto does not store your full card or banking details on our servers.

5. Cookies & Tracking

We may use cookies and similar technologies to improve user experience, remember preferences, and analyze platform usage.

6. Data Protection

We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.

7. User Rights

  • You may request access to your stored data
  • You may request correction or deletion
  • You may opt out of marketing communications

8. Data Retention

We retain user data only as long as necessary for order processing, legal compliance, and service improvement.

9. Third-Party Links

Our platform may contain links to third-party sites or restaurant pages. We are not responsible for their privacy practices.

10. Children’s Privacy

Velto services are not intended for children under 13. We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the platform means you accept the updated policy.

12. Contact Us

For privacy-related questions or requests:
Email: info@Velto.in

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